SANTA'S SHIRT SHACK - QUESTIONS

SANTA'S SHIRT SHACK - CHRISTMAS T-SHIRTS
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Can you put the designs for shirts I just bought on the back?

Putting designs on the back of your order will be no issue at all, and we will gladly do it at no additional fee to you. Please make sure you let us know that this is how you want your shirts made, though, by instructing us in the "comments" area of your online order form.

Why aren't your shirts as cheap as BRAND X? / What kind of shirts are these?

Go elsewhere for your shirts, and you're likely to end up with poor quality materials. Here, you get 100% cotton, preshrunk t-shirts that are checked for quality by a human being before every shipment.

Our Quality Shows Through.

If you want a shirt that will last you for a long time and that you can enjoy for wear after wear, then you have come to the right place. We have seen the shirts that are sold on other websites, and the quality suffers because of their desire to drive the price of their shirts down. You can get one of these cheaper shirts, but be prepared to watch it fall to pieces after just a couple of wearings. You may be trying our shirts for the very first time, and that's okay. We know you'll be back because no one else strives to make their customer base as happy as we do. We stand by our shirts with a 100% satisfaction guarantee. If you want a thin, cool shirt then we have those available with out slim-fit options, but our normal shirts are all 100% cotton and made with a 6.1 ounce weave, which is far superior than the 5.5 weave you'll see from other companies.

Restock Charges May Apply

Since each of your shirts are made to order, there will be a restocking fee applied to all orders that are returned for any reason that is not our fault as a company. Shipping fees are never refundable. These fees are as follows:
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

How long does it take for you to actually put my package in the mail?

Happy customers are the most important thing to us around these parts, and extremely quick shipments make our customers happy. You can expect shipments to go out within 24 hours of paying for your shirts. Our hours of operation are between 7am and 3pm. All orders that we get after 3pm will be processed the following business day. All orders are processed, and then shipped the day after processing. We don't process orders or ship on the weekends and holidays. If your order is placed on a Saturday, Sunday, or Holiday then it will be processed the very next day and shipped out of our doors the day after that. Almost all of the product we sell is in stock and waiting for you to order it so that we can send it to you right away, but on rare occasions we may be out of stock on the shirts you want. Even if we have to reorder supplies, this will only set your order back a couple of days and you will still receive your purchases much faster than if you had ordered from some other site.

Everyone wants their packages shipped quick, and we're sure to oblige. Some people need their shirts even quicker, though. That's why there are three different shipping types, one of which is sure to satisfy your specific needs.

To those of you who are placing your orders within the U.S., then you have many options when considering your shipping speed.

  1. We are already very proud of our turnaround time for shipping, so when you choose the Standard shipment speed of 3-8 working days, then you will still be getting your order faster than many of our competitors.
  2. Expedited Shipping is our second fastest speed, at just 2-3 Postal Shipping Days.
  3. Express shipping will take 1-2 business days to arrive.
VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. Please take into consideration that shipping issues may arise with the Post Office once the order is out of our hands, so these shipping times are just very close estimates. If you supply a working email address, then you will receive tracking information at the time of shipment. This excludes PO BOXES, HAWAII, ALASKA, and INTERCONTINENTAL ORDERS.

We are very proud to offer our excellent products to the International customers in Norway, Canada, Sweden, Britain, North Ireland, New Zealand, Australia, Denmark, Finland, Germany, and The Netherlands. I know FOUR to EIGHT weeks is a long time to await an order, but that is the unfortunate reality of International shipping. Please have patience! If you contact us after just one week of ordering, we can only tell you to wait the entire eight weeks before contacting us again. We cannot track the shipments once they leave the United States, so please be patient.

We have a legal responsibility to provide a complete inventory of your package's contents, and the cost value of each items. We are sorry, but even marking your delivery as a "gift" will still require this information. We cannot take responsibility for any additional fees your order may incur, so you will have to pay for those fees yourself. You need to direct all of your questions on this topic to the Customs Officers of your region, as they will know what charges you will have and how to clear your package quickly through customs.

We love and respect all men and women who serve in our Armed Services, so we have no problem shipping to any APO/FPO. The shipping option of Expedited and Express Mail is not currently available to those addresses with an APO/FPO notation since they are treated, for all intents and purposes, like International Mail. The shipping estimates above do not represent the shipping time it takes for the APO/FPO orders to reach their destinations, but we assure you that we ship them out the door at the same speed as all of our other orders.

It will take THREE to FIVE work days for your shirts to get to you if you are having them sent to your PO BOX, because all PO BOX deliveries will be sent with United States Standard Mail.


I want to order a shirt from you, but I don't have access to a credit card. Is there any way I can still order?

Of course you can still order! All you need to do is to follow the steps below, and we'll process your order for you.
  1. Choose the shirts you want to get, choose the sizes of those shirts, and choose what color you want those shirts to be. Email us by following THIS LINK and tell us all of that information, plus your intent to buy with a mailed payment via money order.
  2. We will very promptly send you a return email to give you a complete total on your shirt order that will also include your shipping charge in addition to the address you should be sending your payment to.
  3. When you get your email, print it out! This will be your order form. Include a money order for the total amount, including shipping. Put that in an envelope addressed with the address we supplied on your invoice email and give it to your postman. We'll ship those shirts of yours out as soon as we get your mail in hand!

How secure is the information kept when you get it from customers like me?

If you are having doubts about using your card on the Internet, let me explain the process so that you will feel more secure about it. When you decide you want to buy something, you'll click the tab that says "add to cart." You are then whisked over to a different, secure server that no one has access to, not even the people who work here. When you order is complete, the transaction is handled using Authorize.net, which is where almost all Internet transactions are securely handled. Your information is kept private because no one ever has access to it. Many of you may still be nervous about ordering, but you can be assured that there are living, breathing, happy-to-serve customer service guys here who will take you order right over the phone. U.S. residents can call us TOLL FREE at 1-888-687-4478. Please don't hesitate to call if you are living somewhere other than the U.S. You can reach us at 1-731-588-5690.

Every Time I Make A Selection To Buy, It Refuses To Show Up In The Shopping Cart! Help!

When you place items in the shopping cart to buy, the cart will not recognize them if you do not have cookies facilitated in whatever Internet Browser you are currently using. This is a privacy setting in whatever browser you are using. Our system is safe and secure, so you can activate cookies with no risk here by changing the settings in your Internet browser (instructions). You can change these privacy settings easily under the "tools" section at the top of your browser and then the "options" button within that section (instructions). You can call at 1-888-687-4478 between 9am and 6pm CST.

How do I know if my shirt will fit?

size chart

Do you have a Privacy Policy?

Our only priority is making your shirts that you ordered and sending them to you as fast as possible. Your information is not used again after that transaction is complete, and you will never catch us selling your info to other companies. We...HATE...spammers.

I'm not Able To Order?

It's usually caused when your billing information is not entered EXACTLY like they have it at the credit card company. Check this first. If you feel confident that everything is in order, and you are still being rejected then you may use the following information.
  1. You probably should go back to the billing address and give it one more hard look. This is almost always the point of concern and you might save yourself a lot of time by looking again.
  2. If you have moved from one address to another in recent memory, your bank or credit company may not have your new address in their system. Try using your previous billing information.
  3. If all else has failed, then you may want to go ahead and use your secondary card to make this purchase.
  4. 1-888-687-4478 (U.S. Toll Free Only) is our contact number. Please call us, and we'll try to resolve your ordering issue over the phone. Office hours are between 9am and 6pm Central.

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